Refund Policy

1. Overview

This Refund Policy applies to all purchases made through Helpson.ai, including monthly subscription plans and one-time token packages. By making a purchase, you acknowledge that you have read, understood, and agree to this policy in its entirety.

2. How the Service Works

Helpson.ai operates on a token-based system. When you purchase a subscription plan or a token package, you receive a specified number of AI tokens. These tokens are consumed when the Service performs actions on your behalf, including but not limited to:

• Searching for and matching job opportunities
• Submitting job applications
• Generating AI-powered cover letters and responses
• Any other automated action performed by the Service

A refund may be issued only if all of the following conditions are met:

• Zero tokens consumed — not a single token from the purchase in question has been used for any purpose
• Request within 7 days — the refund request is submitted within 7 calendar days of the original purchase date
• First-time request — this is your first refund request for the account

Refunds will not be issued under any of the following circumstances:

• Any tokens have been consumed — if even one token from the purchase has been used, the entire purchase is non-refundable. No partial refunds are available.
• More than 7 days since purchase — requests submitted after the 7-day window will not be considered
• Account violation — your account has been suspended or terminated for a violation of our Terms of Service
• Dissatisfaction with job search results — the Service does not guarantee employment outcomes; using the Service and not receiving job offers is not grounds for a refund
• Third-party platform changes — changes to third-party platforms (e.g., LinkedIn) that affect Service functionality are outside our control
• Repeated refund requests — multiple refund requests from the same account or individual

Helpson.ai does not offer partial refunds under any circumstances. Each purchase (whether a subscription or a token package) is treated as a single indivisible transaction. If any tokens from a purchase have been consumed, the full purchase amount is non-refundable.

This policy exists because the cost of delivering our Service includes non-recoverable expenses incurred at the time of token consumption, including AI model inference costs, dedicated proxy infrastructure, and third-party API fees.

5. Subscription Cancellations

You may cancel your subscription at any time from your account settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will retain access to any remaining tokens until the billing period ends
• No refund will be issued for the current billing period, regardless of how many tokens remain unused
• Automatic renewal will be stopped, and no future charges will be made

If you wish to receive a refund for your current billing period, you must meet all eligibility criteria described in Section 3 above (zero tokens consumed, within 7 days, first request).

6. Token Packages

One-time token package purchases are subject to the same refund conditions as subscriptions. A refund is available only if zero tokens from the package have been consumed and the request is made within 7 days of purchase.

Token packages do not expire as long as your account remains active with a valid subscription.

7. How to Request a Refund

To request a refund, contact our support team:

Your request must include:

• The email address associated with your Helpson.ai account
• The date and amount of the purchase
• The reason for your refund request

We will review your request and respond within 5 business days. If approved, the refund will be processed to the original payment method within 5–10 business days.

If you believe a charge was made in error, please contact us first before initiating a chargeback with your bank or payment provider. Filing a chargeback without first contacting us may result in immediate account termination and a ban from future use of the Service.

We reserve the right to dispute any chargeback that we believe is not legitimate, and to provide transaction records, usage logs, and this Refund Policy as evidence.

9. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs your refund rights for that purchase. We will post the updated policy on this page with a new "Last updated" date.

10. Contact Us

For any questions about this Refund Policy, please contact us: